NEW SAFETY PROTOCOL - UPDATED 5/01/2020
At the Vision Source Castle Hills, the health of our patients, doctors, and associates is our top priority as we reopen to service your needs. As a result, we wanted to take the time to remind you of the precautions we are taking to ensure the entire Vision Source community is safe.
What We Ask of You:
If you are exhibiting signs of COVID-19 or if you believe you have been in contact with someone who may have been exposed, we ask you to reschedule your exam.
Please come to your appointment by yourself or limit who comes with you to one person so we can adhere to CDC social distancing guidelines.
If you need someone to bring you to your appointment, we ask that they wait outside or in their vehicle.
Upon your arrival, if we cannot observe social distancing due to other patients, we ask that you wait outside and we will call you when ready for your appointment.
Steps We are Taking to Ensure Your Safety:
Limiting Exams Per Hour- Only 2 patients per doctor per hour will be allowed in order to perform a thorough cleaning after each exam.
Limiting the Number of Patients- We will be actively limiting the number of patients and exams to adhere to CDC social distancing guidelines.
Patient Forms- In most cases, patient forms will be emailed to patients before their appointment and should be completed prior to arrival.
Temperature Check Upon Arrival- We will utilize a contactless thermometer to take temperatures of everyone who enters the location and will ask anyone with a fever to reschedule.
Protective Equipment & Cleaning Supplies- Masks and gloves have been secured for our doctors and associates. We also ask that patients wear a mask or some sort of facial covering while in the office. Patients will be supplied with a pair of gloves for frame selection. Disinfectant wipes are available as well.
Cleanings of Equipment and Surfaces- All equipment and surfaces will be cleaned after each exam.
Frame Selection Safety- Sanitized trays will be provided for patients to place frame selections. Our associates will disinfect all frames.
Hand Hygiene- Our associates will wash their hands for 20 seconds after every patient interaction. Hand sanitizer will be available for patients.
Social Distancing- We ask associates and patients to observe 6 feet social distancing whenever possible.
Curbside Services- We will bring your glasses or contacts out to your car, without you ever having to get out of the car. Please call us when you arrive, let us know what you are picking up, and the name and what type of car you are driving.
Contact Lens Exams- We will not be offering new contact lens fittings at this time in order to minimize exposure risk and physical contact.